Company Policies

CANCELATION POLICY

Purchase transactions on our website or social media can only be canceled within the first 12 hours of receiving the payment. Once we reveive the order we begin working with it as soon as possible to assure a good turn around time.  Therefore if you contact us passed the first 12 hours is most probably that we already packed your order. With the exception of swimwear since it is handmade in Venezuela and it takes longer to process.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: natasha@delmaryelsol.boutique or by text to 9393971344.

The email or text should include the following information:

1. Name of person who made the order.

2. Mailing address, email and phone number of the person who made the order.

3. Order number.

4. Date when order was made.

5. Description of the product.

6. Reason for cancellation. 

Cancellations will only proceed if the order has not been packed or shipped. Once the order is shipped, we do not make cancellations.

If cancellation is approved, you get a store credit for the same amount of the transaction, which you can use within the following 30 days.

 

RETURNS & EXCHANGE POLICY

If you received a product that is damaged, you think is not what you order or is not your size, you can make a return request by email to: natasha@delmaryelsol.boutique or by text to 9393971344 , within a period of 3 days from the date you receive the product.

The email or text should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who made the order.
  3. Order number.
  4. Order date.
  5. Date when order was received.
  6. Description of the product.
  7. Reason for return. 
  8. Photos of reason for return, if applicable.

Once the request is received, the company will attend to it and evaluate it in a period of up to 5 days by its administrative staff. When the company authorizes it, the client may send the part for physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within 24 hours after the company responds by email or text.

The following rules will apply in all cases:

  • Request for returns will proceed, within 3 days, starting from the date the order was received. When the Company authorizes it, the client should send the product 24 hours, after the company responds by email or text. Shipping and handling costs will be covered by client. 
  • The Company, is not obligated to review exchange orders 3 days after the client has received the order. 
  • The products that may be exchanged must be in the same conditions as they were when shipped by the Company. The product cannot be used.  The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, secretions, alterations, scratches, dents, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.
  • In cases where the company authorizes the exchange or return, the customer will receive a credit to use it within 30 days from when it was granted and will pay for the shipment.
  • The Company reserves the right to launch special offers in which it explicitly stats that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.
  • In all cases, the client will cover shipping and handling costs.
THIS POLICY DOES NOT APPLY TO PRODUCTS THAT FOR HEALTH AND SAFETY REASONS WILL NOT BE RETURNED.
  1. Discounted or Seasonal Items in Sale CANNOT be returned or                  exchanged.
  2. Swimwear and Accesories such as earrings and toe rings CANNOT be returned or exchanged.

POLICY FOR DAMAGED OR MANUFACTURED DEFFECTED PRODUCTS

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to natasha@delmaryelsol.boutique or text to 9393971344. Emails received after 72 hours from which the order was received, will not be considered for the purposes of this policy.

The email or text should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who made the order.
  3. Order number.
  4. Date when order was received.
  5. Description of the product.
  6. Photos of reason for return

Damages covered by this policy, are not those that could have been suffered during shipping.

The damages covered are those of manufacture only and the product must be in the same conditions as they were when shipped by the company. The product cannot be used. The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, secretions, alterations, scratches, dents, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.

Defects or manufacturing damages will be evaluate by our team and the decision of approval for an exchange or credit, will be at our sole discretion.

When the Company authorizes it, the client should send the product 24 hours, after the Company responds by email or text. Shipping and handling costs will be covered by client. Once received, the Company will evaluate the product and if we understand that it is indeed a manufacturing defect, we will exchange the product, and cover the shipping costs of the replacement. The customer will receive back the same product without damage. If is not in stock, the client will receive a store credit for the exact amount of the initial transaction when the item in dispute was purchase.

Credits will be valid for 30 days.

 

SHIPPING POLICY

The customer will have the alternative of selecting what type of shipping they want for the delivery of their products. The Company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be solely responsible for the shipping costs in services.

The Company will not be responsible for wrong or incomplete addresses provided by the customer, lost or stolen packages, delays or damages to the product or packaging caused by the weather, and any damages caused by the postal service during the handling or delivery process. The Company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes. Delays and special circumstances in processing known by the Company will be properly announced. 

If you have had any type of problems with the shipment of your order, the estimated delivery time exceeded and/or there was any type of damage during the shipping and delivery process, we want to know.  Please, email us to: natasha@delmaryelsol.boutique. 

All Swimwear is Handmade in Venezuela, therefore it would take longer than the rest to arrive to us and be shipped to the client. If you want to know the approximate time of the delivery contact us by text to 9393971344 or email to natasha@delmaryelsol.boutique

 

WARRANTY POLICY

We want you to be satisfied with your purchase on our website. That is why we guarantee:

  • Dedicated customer service.
  • Great Quality Products.
  • The faithful compliance with the processing time. 
  • The fidelity of the representation. We make a great effort to promote visual material that constitutes a true and faithful representation of the products we offer. 
  • Our warranty includes the repair or replacement of products with manufacturing failures or defects, as defined by our POLICY FOR DAMAGED OR MANUFACTURED DEFFECTED PRODUCTS.